Frequently Asked Questions
Where do you ship?
Our intended markets are the United States and Canada. Available destinations will be confirmed at checkout when ordering opens.
Where will my order ship from?
PREME uses a multi-warehouse fulfillment model. The dispatch location can vary by product.
How much is shipping?
Rates and options will be presented before you complete an order.
Can I return an item?
Unopened items may be eligible for a return request, subject to the final published policy and applicable law. For hygiene reasons, opened intimate products are generally not eligible for a change-of-mind return. This does not affect rights relating to defective or misdescribed products.
How can I contact support?
Our verified customer support contact information will be added before orders open.